RIGHT OF WITHDRAWAL

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the (last) goods.
In order to exercise your right of withdrawal, you must inform Trendzement GmbH, Dorfstraße 11, 83379 Wonneberg, Mail: info@trendzement.de by means of a clear declaration (e.g. a letter sent by post, fax or email) about your decision, to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

CONSEQUENCES OF REVOCATION

If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier. You have to return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to Trendzement GmbH, Dorfstraße 11, 83379 Wonneberg, Mail: info@trendzement.de . The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

SAMPLE WITHDRAWAL FORM

(If you want to cancel the contract, please fill out this form and send it back.)
- At:
Trendzement GmbH

Dorfstrasse 11

83379 Wonneberg
Phone: +49 (0) 861 1662787

- I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*):
- Name of the consumer (s):
- Address of the consumer (s):
Signature of the consumer (s) (only when notified on paper)
Date:

______________________
(*) Delete where inapplicable.

End of revocation

End of revocation

Shipping Information

ORDER INFORMATION

Here you will find all information on shipping orders from the Venilux online shop:

The prices quoted on the product pages include VAT and other price components. We only deliver within Germany.

The shipping costs are clearly communicated to you in the shopping cart system and on the order page.

DELIVERY

PACKAGE SHIPPING

The parcel is delivered to your doorstep.

If you are not at home when the delivery is made, the package will be handed over to a neighbor or left for 7 days to be picked up at the nearest branch / partner of the shipping company. You will then find information about this in your mailbox.

BULK GOODS

Bulky goods are delivered to your front door.

If you are not at home when the delivery is made, the delivery will be given to a neighbor or left for 7 days to be picked up at the nearest post office. You will then find information about this in your mailbox.

FORWARD SHIPPING

The forwarding delivery is free curbside.

Please note that the unloading point must be in an area that is accessible for trucks. Otherwise, delivery can only be made to the nearest point accessible by trucks. The shipping company will contact you to agree on a delivery date.

SHIPPING PARTNER

Parcels are usually sent via our main shipping partner:

DPD & DHL

Depending on the type, size, weight and number of products ordered, delivery can also be made via another shipping partner.

Bulky goods are delivered via a commissioned shipping company.

POSTAL BOX ADDRESSES

Unfortunately, delivery to a PO box address is not possible.